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Becoming One with Your Customers – A 2-Part Series

November 27, 2018 by Judi Otton Leave a Comment

Part II: Growing Customer Loyalty… and the Bottom Line! Often, busy, multi-tasking, success-driven business owners build day-to-day procedures and norms that are internally focused. In other words, we build our businesses – from sales to service to billing – that are based on our business needs, norms and challenges, rather than the desires and behaviors […]

Filed Under: Articles Tagged With: check list, communication, conversions, customers, Growth, Sales

Becoming One with Your Customers – A 2-Part Series

November 17, 2018 by Judi Otton Leave a Comment

Part I: What’s it like being your customer? Amid the year-end chaos that begins the moment the last piece of Halloween candy was handed out (or eaten surreptitiously at midnight – I won’t judge), it is incredibly beneficial for us as business owners and employees to take a time out. Reserve a few hours away from fighting daily […]

Filed Under: Articles Tagged With: Business, Business Planning, check list, communication, customers

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